How do I prevent my candle from tunnelling?
The most important step is the first burn. Let the wax melt all the way to the edges of the vessel before extinguishing — this sets the memory ring. If the candle tunnels from a missed first burn, a longer subsequent burn session and a candle warmer can help recover the pool.
Why is there white powder or bloom on my candle?
White bloom (frosting) is a completely natural characteristic of 100% soy wax. It happens when the wax recrystallises — especially in temperature changes. It does not affect burn quality or fragrance throw. It is actually a sign that your candle is made from natural soy, not a blend.
My candle is producing black soot — what should I do?
Soot is almost always caused by an untrimmed wick. Extinguish the candle, let it cool, and trim the wick to 5 mm before relighting. Also check for draughts — any air movement can cause an unsteady flame and excess carbon deposits.
Can I burn sculptural candles or will they melt out of shape?
Yes, they are fully functional. Sculptural candles are designed to be burned, though the form will gradually change as the wax melts. For display longevity, keep burn sessions to 1 hour. Place on a heat-resistant dish to catch any pooled wax and protect the surface beneath.
Are Votive candles safe around pets?
Yes. Our candles use phthalate-free fragrance oils, lead-free cotton wicks, and 100% natural soy wax — no paraffin, no toxins. As with any open flame, keep candles out of reach of animals and never leave burning candles unattended in rooms where pets are unsupervised.
How long will my candle burn?
Burn time depends on size. Small pieces (2–4 oz): 20–35 hours. Medium (6–8 oz): 40–60 hours. Large sculptures (10–14 oz): 60–100 hours. Keeping the wick trimmed and avoiding draughts will maximise burn time.
