Privacy policy

Privacy Policy – Votive Candle Co 

Effective date: April 2025
This Privacy Policy explains how Votive Candle Co collects, uses, shares, and protects your personal information. It also describes your rights and choices regarding your information, in accordance with U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

1. Our Commitment to Privacy

At Votive Candle Co, we care deeply about the security and confidentiality of your personal data. We collect and process your information only where legally allowed and only to improve your experience, fulfill your orders, and operate our business responsibly.

2. What Information We Collect

We collect the following types of personal information:

  • Contact & Account Data: name, email address, phone number, billing and shipping address

  • Order & Payment Information: order history, payment method (note: we never store card data ourselves)

  • Website Usage Data: IP address, browser type, device info, referring pages, time spent on site

  • Marketing & Communication Preferences

  • Cookies & Analytics Information

We do not knowingly collect data from children under 16. If you are under 16, please do not provide us with any personal information.

3. How We Use Your Information

We use your personal data to:

  • Process orders and deliver products

  • Communicate with you about orders, updates, and returns

  • Improve our website, marketing efforts, and product experience

  • Send newsletters and promotional offers (only with your consent)

  • Prevent fraud and enhance security

4. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

  • Request access to the personal data we hold about you

  • Correct or delete your data

  • Request data portability

  • Opt-out of the sale or sharing of personal data

  • Limit the use of sensitive personal information

  • Withdraw previously given consent

To exercise these rights, please fill out our Privacy Rights Request Form or email us at contact@votivecandlestore.com. We will respond within 30 days.

If you are a California resident, you may also opt-out of data sharing via our Do Not Sell or Share My Personal Information page.

5. Cookies & Analytics Tools

We use cookies and similar technologies to improve your browsing experience. These tools help us:

  • Analyze traffic via Google Analytics

  • Understand user behavior via Microsoft Clarity (heatmaps and session recordings)

  • Serve better and more relevant advertising

You can manage your preferences at any time using our Cookie Settings or opt-out here:

6. Third-Party Sharing

We may share personal data with trusted service providers under strict confidentiality agreements, only for the following purposes:

  • Order fulfillment (e.g. couriers)

  • Payment processing

  • IT and website maintenance

  • Marketing tools (email newsletters, analytics)

  • Legal, accounting, or security services

We do not sell your personal data. We may share limited data with analytics or ad partners, which may be considered a "sale" or "sharing" under CPRA. You may opt out at any time.

7. Account Management

If you create an account on our site, your details will be securely stored to simplify future purchases. You may request to delete your account by contacting us.

Please keep your login credentials confidential. We are not responsible for unauthorized access caused by password disclosure.

8. Data Security & Retention

We use SSL encryption and secure server technologies to protect your data. Personal data is kept only as long as necessary to fulfill the purposes outlined above or comply with legal retention periods (e.g., tax regulations).

9. Automated Data Collection

Our web servers automatically log anonymized data, such as:

  • IP address

  • Browser version

  • Device type

  • Access time

  • Referring page

This data is analyzed to improve website functionality and detect errors — and is not linked to specific individuals.

10. Marketing Communications

If you subscribe to our newsletter, we will send you updates about new products, promotions, and exclusive content. Each email will include an unsubscribe link.

Transactional emails (e.g., order confirmations, shipping updates) are necessary and cannot be opted out of.

11. Phishing & Security Notice

Beware of emails falsely claiming to be from Votive Candle Co. We never request sensitive data via email. If you receive suspicious communication, do not click links or open attachments — delete it immediately and report it to us.

If you are unsure whether a message is legitimate, please email us at contact@votivecandlestore.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. We recommend reviewing this page regularly.

13. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, contact us at:
📧 contact@votivecandlestore.com